Effective Date: 25 January 2025
At Silk & Sapphire, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our website, you agree to the practices outlined below.
1. Information We Collect
When you visit or interact with Silk & Sapphire, we may collect the following types of information:
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Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details when you place an order or sign up for our newsletter.
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Non-Personal Information: Browser type, device type, IP address, website usage, and cookies for analytics and site functionality.
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Communication Data: Messages you send through our contact forms, emails, or social media.
2. How We Use Your Information
We use the information we collect to:
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Process and fulfill your orders.
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Communicate important updates about your orders, our services, or promotions (if you’ve opted in).
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Improve our website, products, and user experience.
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Comply with legal obligations.
3. Sharing Your Information
We respect your privacy and will never sell your personal data. We may share information with:
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Service Providers: Payment processors, shipping companies, and IT service providers that help us run the website or deliver orders.
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Legal Authorities: If required by law or to protect the rights, property, or safety of Silk & Sapphire or others.
4. Cookies and Tracking
Silk & Sapphire uses cookies and tracking technologies to enhance your experience and understand how our site is used. You can choose to disable cookies in your browser settings, but some website features may not function properly.
5. Security
We implement industry-standard security measures to protect your personal information. While we strive to keep your data secure, no method of transmission or storage is completely risk-free.
6. Your Rights
You have the right to:
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Access and correct your personal information.
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Request deletion of your personal data.
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Opt-out of marketing communications.
To exercise any of these rights, please contact us at info@silk-sapphire.com.
7. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing personal information.
8. Children’s Privacy
Silk & Sapphire does not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Effective Date” updated. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about your privacy, please reach out to us:
Email: info@silk-sapphire.com
Phone/WhatsApp: +27 72 888 7140
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