At Silk & Sapphire, we aim to make your shopping experience smooth, reliable, and luxurious from checkout to delivery. Please review our shipping policy below.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During busy periods (sales, holidays, or promotions), processing times may be slightly longer.
Shipping & Delivery Time
Delivery times depend on your location and courier availability:
Major Cities: 1–3 business days
Regional Areas: 2–5 business days
Remote Areas: 3–7 business days
Once your order has been shipped, you will receive tracking details (if available).
Shipping Fees
Shipping costs are calculated at checkout based on your location and order size.
From time to time, Silk & Sapphire may offer free shipping promotions, which will be clearly communicated on the website.
Delivery Partners
We work with trusted courier partners to ensure your order arrives safely and on time.
Incorrect Shipping Information
Please ensure your shipping details are correct when placing your order.
Silk & Sapphire cannot be held responsible for delays or lost parcels due to incorrect or incomplete addresses provided by the customer.
Delayed or Lost Parcels
While we work hard to ensure timely delivery, delays may occur due to courier issues, weather, or unforeseen circumstances.
If your parcel is delayed or missing, please contact us and we will assist in tracking your order.
Damaged Packages
If your package arrives damaged:
Please take photos of the package and product immediately
Contact us within 48 hours of delivery
Contact Us
If you have any questions about shipping, please contact us at:
Email: info@silk-sapphire.com
Phone/WhatsApp: +27 72 888 7140
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