About Our Products
Silk & Sapphire offers a curated selection of elegant home décor, lighting, furniture, and gift items designed to add beauty and sophistication to your space.
Yes, all our products are brand new and carefully selected to meet our quality standards.
We make every effort to display our products as accurately as possible. However, slight colour or design variations may occur due to lighting and screen settings.
Orders & Delivery
Delivery times vary depending on your location and product availability. Estimated delivery timelines will be shared after your order is confirmed.
Yes, we deliver nationwide across South Africa.
Delivery fees depend on your location and the size of your order. The delivery cost will be calculated at checkout or communicated before dispatch.
Payments
We accept secure online payments via debit card, credit card, and other payment methods available on our checkout system.
Yes, all payments are processed through secure, encrypted payment gateways to ensure your information is protected.
Returns & Exchanges
Yes, returns are accepted in line with our Returns Policy. Items must be unused and in their original packaging.
Please contact us within 48 hours of receiving your order with photos of the damage, and we will assist you as quickly as possible.
Exchanges are subject to product availability and our exchange policy.
Orders & Stock
Please contact us as soon as possible. Once an order has been dispatched, changes or cancellations may not be possible.
If an item you ordered becomes unavailable, we will notify you and offer a refund or an alternative product.
Customer Support
You can reach us via our Contact page, email, or social media platforms. We aim to respond to all enquiries as quickly as possible.
Yes, we may be able to assist with bulk or special orders. Please contact us directly to discuss your requirements.
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